This means you drop off your vehicle at the trucking terminal closest to you. Then we ship it to the terminal nearest to its destination, where the receiver is responsible for picking it up.
Our trucks need room for maneuvering without compromising the cargo. Since there are restricted access areas by law, due to low hanging trees, bridges or narrow streets. The driver will stop at the closest terminal and drive it from pick-up to the loading zone and vice-versa. The car needs a license plate, winter tires and insurance.
Not at all. We ask for a 50% deposit only. We will require the balance upon arrival.
Insurance will cover all (if any) damages caused during transportation. (Roca Car Hauling- auto transport doesn’t take responsibility for damages occurred out of the stipulated times)
Roca Car Hauling currently operates in Canada only.
Absolutely! You may leave items in the car. Although, we allow up to a maximum of 250 pounds and they must not reach the window level in height for safety reasons.
Our driver will move the car ONLY to get it on and off the transport truck. This is the standard procedure for pickup and delivery. If any discrepancies occur, you’ll find them noted and signed off by the driver on your receipt.
Although, the operator may drive the vehicle to the loading zone when you hire our door-to-door service. So, if you have a specific question related to this, please call us.
We are able to transport inoperable cars. Though we need to know more about the vehicle in these cases, so kindly reach out for more info on our shipping services. Our representatives will be glad to help out! Give us a call.
Yes. Since the driver will perform an inspection and ask for a signature. We need for the receiver or their representative to be present. If it’s not possible for them to show up, please call our customer service at 403-250-1585.
If any damage to your car happened, then you may notify us as soon as possible so we can help in every possible way. However, the receiver should note damage upon pick up. If we receive the claim afterwards, it cannot be accepted as valid.
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