FAQs

Do I need to pay 100% in advance to move my vehicle?

Not at all. Only a 50% deposit is required. The payment balance will be paid upon arrival.

Do I have to be present at pickup or delivery times?

Yes, it is required that you or a designated representative be present at pickup and delivery. The driver will perform an inspection and we will need a signature. If it’s not possible for you or your representative to be there, please call our customer service at 403-250-1585.

Is my Vehicle Insured?

Yes! Once the vehicle its placed into the trailer, it will be insured. Your vehicle will be covered for all (if any) damages caused during transportation. (We are not responsible for damages occurred out of the stipulated times)

What do I do if my vehicle is damaged?

You may notify us as soon as possible so we can help in every possible way, damage should be noted upon pick up if not the claim cannot be accepted as a valid claim.

Will my vehicle be driven?

Your vehicle will be moved by our designated driver ONLY to get your vehicle on and off the transport truck. (unless the door to door service is required) This procedure is standard for pickup and delivery. Any discrepancies will be noted and signed off by the driver on your receipt.

Am I allowed to leave items in the trunk of my car?

Absolutely! They must weigh up to a max. of  250 pounds and not reach the window level in height for safety reasons.

My car won’t start, do you transport non-working cars?

We sure do! We are able to transport inoperable cars. Kindly reach out for more info about our different shipping services, we will be glad to help out.

What does terminal to terminal mean?

This means you drop off your vehicle at the trucking terminal closest to you. It is then shipped from there to the terminal nearest to its destination, where you’re responsible to pick it up.

What does door to door service mean?

It means the driver will bring your vehicle to your home. This must be done safely and legally. Our trucks are large and need room for maneuvering without compromising the cargo. If access to your home is restricted by law or due to low hanging trees, low bridges, and narrow streets, etc. The driver will stop at the closest terminal and drive your vehicle from your home to the truck terminal and vice-versa. For this process, license plate, winter tires and insurance will be required. The fees for the door to door service are based on the distance between the truck stop and the drop-off location among other factors.